Take a look at our Accessibility Video
Double-click on the video to display it full-screen.
Centro, the West Midlands Integrated Transport Authority, promotes and develops public transport across the region.
Our aim is to transform public transport so that people of the West Midlands have a world class system provided by a best in class organisation.
We are working hard to ensure everyone in the region benefits from an effective network that meets the economic, social and environmental needs of the West Midlands.
See our Management Structure
Carbon Trust Standard
We have been awarded the Carbon Trust Standard for our Centro House office.
This award shows that we have taken real action on climate change by reducing our carbon emissions.
The West Midlands Passenger Transport Executive (WMPTE) was created in 1969 following the 1968 Transport Act. The West Midlands Metropolitan County was formed in 1974 as a result of the 1972 Local Government Act and incorporated Coventry.
The 1985 Transport Act deregulated and privatized bus services across the UK. From that date, WMPTE assumed its new role co-ordinating the services of all local private bus operators and adopted the name of Centro shortly afterwards to distinguish itself from its previous role as an operator.
The Local Transport Act 2008 gave Centro and other PTEs enhanced powers, including the right to rename themselves Integrated Transport Authorities (ITAs). Centro became an ITA in February 2009.
The seven District Councils which make up the West Midlands County – Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton – each have representatives on the Authority and there are a total of 27 local councillors who work together to decide upon the policies and financial structure of the organisation.
As a Council Tax payer, some of your contributions go towards funding the work that Centro carries out. Centro is also able to raise revenue from the Government, as well as the European Community through various grants and also receives income from the private sector.
Being responsible for promoting public transport, Centro is a highly customer-focused organisation, one that is fully committed to achieving high standards in the services it provides and giving value for money in return for the finances it receives.
We invest in a number of activities designed to improve and enhance the regional transport structure, working towards a fully integrated public transport system offering safe and secure travel. At the same time we are busy planning for the future.
Now more than ever, it is crucial to invest in the development of public transport as seemingly endless traffic jams, longer journey times and increasing pollution become commonplace on our roads, adding even more stress to our daily lives.
If you use public transport and have travelled around the region, you will have seen the Network West Midlands logo and may have also noticed our exhibition bus out and about in town and city centres and at shows and special events, spreading the news of the services we provide. But some people might still be unsure of what exactly it is that we do.
We provide Travel Information Centres at Coventry, Birmingham New Street and Wolverhampton and work with partners who provide centres at Walsall and West Bromwich.
We work in partnership with operators in the West Midlands (under the Network West Midlands brand) to develop integrated ticketing that meets customers needs. Centro also provides a range of concessionary fares for children, the elderly and disabled travellers.
Centro does not directly operate any of the trains which serve the region.
Centro does not operate any buses. However, we do pay for socially necessary services to operate that are not profitable – such as those in the early morning, in the evening or on a Sunday.
Centro is responsible for promoting and developing Midland Metro, which it owns, but it does not operate any services.