When we receive your enquiry we will register and store both your comments and personal information in our Customer Relations Management system. It may be necessary to share your comments and personal information with external organisations and transport operators to resolve your enquiry. If this is the case we will contact you to tell you that your information has been passed on and that the appropriate company may contact you directly regarding the comments you have made. For further information regarding how we will use your personal information please refer to our Privacy Statement**