Customer Services Assistant (Sales)

Salary: £14,671 - £17,161 per annum

36.50 hours per week (Rota Basis)

 

Are you friendly, helpful and you enjoy making sure that every customer is thoroughly delighted with the service they receive? Then bring your talents to Centro - and join the enthusiastic Travel Information Centre team.

 

The successful candidate must be able to deliver a high quality, responsive and effective service by answering enquiries on bus, train and Metro times and fares in the West Midlands both face to face and over the telephone. In addition, she/he will sell tickets via electronic ticketing terminals, provide across the counter services to the public relating to local public transport services and facilities, and undertake all associated cash accountancy responsibilities

 

You will have experience of providing excellent customer service, ideally within a sales environment, have experience of cash handling and ideally of using EPOS and/or Tribute ticket issuing systems. The ability to read maps and timetables and a good working knowledge of the West Midlands region and tourist attractions would also be an advantage.

 

Looking to the future, there could well be the opportunity to work in different areas of the business. As a Gold Investor in People and Sunday Times Best 100 Company, we can offer plenty of training and development as well as outstanding benefits including a free Centro travel pass, final salary pension, discount shopping vouchers and generous holidays.

 

Your working hours will be organised on a rota basis covering Monday to Sunday'. Your earliest start time will be 0820 hours and latest finish time 1750 hours, your roster will also include Bank Holidays on some occasions.

 

Closing Date: Wednesday 1st May - Noon

 

Please note a CV alone will not be accepted.

 

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

 

Prior consideration will be given to any suitable Centro employee who is 'at risk' of redundancy.